YouTube Bulk Uploader for the Lazy Troubleshooting Guide

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This page covers some common issues you may face when using the software. If you are experiencing any issues (Quite commonly these are permission issues), then please review this Wiki page before attempting to contact us.

How to use the Software

We have provided many videos on how to operate the software with some added advice and tips thrown in too! You can either watch a video which covers each aspect of the software, or view the quick product demonstration. If you have any issues, problem or queries, please view the remainder of this page or contact us [1]


Adding YouTube Accounts

Symptom: Web Browser window pops up but doesn't present YouTube login screen. A message such as "This webpage is not available" may appear.

Solution: This screen presents itself when the software cannot communicate with Google to authorize the application. This is typically due to network configuration or firewall settings.

You will need to allow access via the following ports to the following services:

Host: www.googleapis.com Ports: 80 and 443 (HTTP and HTTPS)

Host: accounts.google.com Ports: 80 and 443 (HTTP and HTTPS)

Host: www.ginkosolutions.com Port: 80 (HTTP)


Adding Videos to the Software

Symptom: A message appears stating: "The name is not valid. (Exception from HRESULT: 0x800300FC (STG_E_INVALIDNAME))"

Solution 1: This message appears when one of the required prerequisites has not been installed correctly. Please follow the included ReadMe file with the software and perform all installation steps.

Solution 2: Files cannot be accessed with the current user permissions. Elevate your user privileges on your local computer. A good test would be to run the software as an Administrative User and retry.

Solution 3: File is located on a network drive, USB drive or other removable storage without required permissions. Check your user access privileges and make sure the current user is able to access the video files.


Symptom: Cannot drag and drop videos onto the application window. Mouse icon changes to a 'no access' symbol.

Solution: This is a security issue with your local computer. It is called UIPI, User Interface Privilege Isolation [2]

The source and target processes need to have compatible security levels/privileges. For example, if your source is Explorer and it is running with user level privileges, but your target application is running with administrator (elevated) level permission, you will not be able to drag & drop as this is seen as a security issue as the target is running with a higher level of privileges.

Designed to prevent input injection exploits from programs that run with restricted privileges.

You can try the following: - Store this software in a subdirectory of c:\windows or c:\program files or - Running the program as a non-administrative user or - Turning off User Interface Privilege Isolation [3]


Uploading Videos

Symptoms: Video progress is stuck on 'Starting...'

Solution: You have added a new account to the software, however, the OAuth process did not complete successfully. When adding a new account, or when attempting to upload a video from an account that has not yet been authorized, you must allow the software permission to upload to the YouTube account. If you do not allow permission, the upload will stay at the Starting... status while it waits for required approval.


Symptoms: The upload progress bar displays no progress.

Solution: Your videos may be smaller in physical file size than the video Upload Chunk Size. Within the settings for the application, you will notice a field named: Upload Chunk Size (KB). This value indicates how your video is uploaded to YouTube. The progress bar only updates when a "chunk" of the video has been uploaded. I.e. If you are uploading a 10MB video with a 20MB Chunk Size, you will see no progress or updates. However, the video will upload and the status will change to Completed when the video is uploaded.


Symptoms: Generic problems uploading videos

Solution 1: You may have added videos to the upload queue, then while sitting in the queue, you have manually removed or renamed the physical video files.

Solution 2: You have created a new YouTube account and have yet to enable the account for video uploading. When creating a new YouTube account via the website, you MUST set up a channel within the account. This software communicates with video channels, and without a channel, the software cannot upload.


Contact Us

If your problem, issue or query is not listed here, please feel free to contact us via the product website here: http://ginkosolutions.com/youtube-bulk-uploader/ [4]




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